At Elemntz, we are committed to delivering premium products and clear communication.
This policy applies to online consumer purchases from Elemntz B.V., including products offered under Le Rouge Label, Racing Relics and Late for Monaco.
Delivery arrangements for bespoke projects and business orders follow the relevant quotation or agreement. This policy should be read together with our Terms and Conditions. Your statutory consumer rights remain unaffected.
Shipping Information
Netherlands
We offer complimentary shipping on all orders shipped within the Netherlands.
Estimated delivery time: 1 to 3 business days.
European Union (EU)
We ship to selected EU countries at a flat rate of €20 per order.
Estimated delivery time: 3 to 7 business days.
Please note:
- Available delivery destinations and shipping costs are shown during checkout.
- Orders are carefully packaged and dispatched from the Netherlands.
- Deliveries take place from Monday through Saturday.
- Delivery times are estimates. Any different lead time for a particular product will be stated before purchase.
- If your order is delayed, please contact us. Estimated delivery times do not restrict your statutory rights relating to late delivery.
Customs & Import Duties
At this time, our webshop ships only to the EU destinations offered during checkout. For these deliveries, no customs duties, import taxes or additional delivery charges are payable upon receipt.
Returns & Exchanges
Right of Withdrawal
For eligible online purchases, you may withdraw from your purchase without giving a reason within 14 days after the day you, or a person designated by you other than the carrier, receive the goods.
If goods from one order are delivered separately, the withdrawal period generally starts on the day after receipt of the last item. Different statutory starting points may apply to other types of delivery.
To withdraw, send a clear statement to support@elemntz.com or to our postal address below. You may use the model withdrawal form on this page, but this is not compulsory. Your notice must be sent before the withdrawal period expires.
After notifying us of your decision, you have a further 14 days to send the goods back. You meet this deadline if you dispatch the goods before that period expires. Prior return approval is not required to exercise your statutory right of withdrawal.
Return Address
Elemntz B.V. — Returns
Industrielaan 11
5405 AA Uden
The Netherlands
Return Conditions
You may inspect and try an item as reasonably necessary to establish its nature, characteristics and functioning, as you would in a shop.
- Please return items clean and complete, with their tags and original packaging where reasonably possible.
- Please avoid wearing, washing or using an item beyond what is necessary to inspect or try it.
- Include your order number or other information that allows us to identify the purchase.
- Package the goods securely to help prevent damage during return transport.
- We recommend contacting support@elemntz.com before dispatch so we can assist with the return.
Missing original packaging or tags does not automatically remove your statutory right of withdrawal. Where handling beyond what is reasonably necessary causes a loss of value, we may deduct that loss from the refund to the extent permitted by law. Any deduction will be explained.
Inspection of Returns
Returned items are inspected upon receipt to assess their condition, completeness and authenticity.
For quality control and dispute prevention, Elemntz B.V. may document the opening and inspection of returned packages. This documentation is used for the assessment and handling of the return and any related dispute, in accordance with our Privacy Policy.
Exceptions to the Right of Withdrawal
The statutory right of withdrawal does not apply where a legal exception applies, including goods made to your specifications or clearly personalised.
An item is not excluded merely because it is a limited edition or is ordered specially from a supplier. Where an exception applies, we will explain this before purchase as required by law.
These exceptions do not affect your rights if an item is defective, damaged or does not conform to the agreement.
Exchanges
If you wish to exchange a correctly supplied item, please return the original item first. Once the return has been completed and approved, a new order can be placed.
This exchange process does not restrict your statutory rights to repair, replacement or another remedy for goods that do not conform to the agreement.
Return Shipping Costs
- For a return under the right of withdrawal, you pay the direct return shipping costs, provided we informed you of this before purchase, unless otherwise agreed.
- If goods cannot normally be returned by post, the applicable return cost or a reasonable estimate will be provided before purchase where required.
- We recommend using a tracked shipping service and retaining proof of dispatch.
- Responsibility for loss or damage during return transport is determined by applicable law and the return arrangements made.
- Where a return is necessary because goods are defective, damaged or incorrectly supplied, we will arrange or reimburse the necessary return costs as required by law. Please contact us so we can agree suitable arrangements.
Damaged or Incorrect Items
Please inspect your order upon receipt. If an item is damaged, defective or incorrectly supplied, contact support@elemntz.com as soon as reasonably possible.
- For shipping damage or an incorrect delivery, we ask you to notify us preferably within 48 hours.
- Include your order number and a clear description of the issue.
- Where possible, include photographs or a short video to help us assess the issue.
The requested 48-hour notification period helps us handle the issue efficiently. It is not a deadline that removes or limits your statutory consumer rights. We will assess the issue and provide an appropriate solution in accordance with applicable law.
Refunds
For a valid exercise of the statutory right of withdrawal, we will reimburse the payments due to you without undue delay and no later than 14 days after being informed of your decision to withdraw.
- We may withhold reimbursement until we receive the returned goods or you provide evidence that you have sent them back, whichever occurs first, unless we have offered to collect them.
- We will use the original payment method unless you expressly agree otherwise. You will not incur a fee for the reimbursement.
- If you withdraw from the complete order, we will also reimburse the original standard delivery costs. Additional costs for a more expensive delivery option chosen by you do not have to be reimbursed.
- If you return only part of an order, the original delivery costs will not normally be refunded.
- Any lawful deduction for diminished value will be explained.
Once we have received and inspected your return, we will provide an update within 3 business days. Inspection does not extend the statutory refund deadline or our right to withhold reimbursement.
Depending on your bank or payment provider, it may take up to 10 business days for a processed refund to appear in your account. This processing time does not extend our statutory reimbursement obligations. If your refund has not appeared after this period, please contact us.
Model Withdrawal Form
To use the model withdrawal form, copy the text below, complete the relevant details and email it to support@elemntz.com. You may also print it and send it to the postal address provided. Using this form is optional; you may instead send your own clear statement that you wish to withdraw from your purchase.
View the model withdrawal form
Complete and return this form only if you wish to withdraw from the agreement.
To:
Elemntz B.V.
Industrielaan 11
5405 AA Uden
The Netherlands
Email: support@elemntz.com
I/We hereby give notice that I/we withdraw from my/our contract for the sale of the following goods / provision of the following service:
Goods or service:
______________________________
Order number, if available:
______________________________
Ordered on / received on:
______________________________
Name of consumer(s):
______________________________
Address of consumer(s):
______________________________
Signature of consumer(s), only if submitted on paper:
______________________________
Date:
______________________________
Delete whichever does not apply.
Need Help?
For questions about shipping, returns, refunds or a problem with your order, please contact support@elemntz.com.
ELEMNTZ
Things Worth Keeping.