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Privacy Policy

Last updated: 31 August 2026

In short:

  • We only collect and process personal data where necessary to operate our website, fulfil orders, provide our services and communicate with you.
  • We do not sell your personal data.
  • We only share personal data with service providers and other parties where necessary and permitted by law.
  • You remain in control of your personal data and may exercise your rights under applicable data protection law.
  • Non-essential analytics, advertising and tracking technologies are only activated after you have given the required consent.

This Privacy Policy explains how Elemntz B.V. (“Elemntz”, “we”, “us” or “our”) collects, uses, shares and protects personal information when you visit our website, purchase products, contact us or otherwise interact with us.
Elemntz B.V. is the data controller responsible for the processing of personal data described in this Privacy Policy.
This Privacy Policy applies to the Elemntz website and the products, labels and services offered through it.

Contact Information

If you have questions about this Privacy Policy, would like more information about our privacy practices, wish to exercise your privacy rights or make a complaint, please contact us.

Elemntz B.V.
Industrielaan 11
5405 AA Uden
The Netherlands
Contact us via the contact details or contact form provided on this website.

Collection and Use of Personal Information

We collect and process personal information for specific purposes and only where we have a lawful basis to do so.
Depending on how you interact with us, this may include the following information.

Device & Website Information
Purpose: To operate and secure the website, remember your preferences, improve the user experience and, where you have given consent, analyse website performance and usage.
Collected via: Cookies, log files and similar technologies.
Data may include: Browser type, device information, IP address, time zone, cookie preferences, pages viewed, search behaviour and interactions with the website.
Legal basis: Our legitimate interests in operating and securing our website and, where required, your consent for analytics, advertising and other non-essential tracking technologies.

Order Information
Purpose: To process and fulfil orders, process payments, arrange shipping, provide customer service, prevent fraud and comply with our legal and administrative obligations.
Collected via: Checkout, order and account forms.
Data may include: Name, billing and shipping address, email address, telephone number, order details, product selections and payment-related information.
Legal basis: Performance of our agreement with you, compliance with legal obligations and, where applicable, our legitimate interests in fraud prevention and business administration.
Payment information is processed through our payment service provider. Elemntz B.V. does not store complete payment card details.

Customer Support & Contact
Purpose: To answer questions, provide customer support, handle returns, complaints and repair requests, and communicate with you regarding our products or services.
Collected via: Email, contact forms and other direct communications.
Data may include: Name, contact details, order details, correspondence and any information you voluntarily provide.
Legal basis: Performance of our agreement with you and/or our legitimate interest in providing customer service and responding to enquiries.

Marketing Communications
Where you subscribe to our newsletter or other marketing communications, we may use your contact details to send you news, product updates, stories, invitations or other marketing communications.
Legal basis: Your consent, where consent is required by law.
You may unsubscribe at any time using the unsubscribe link included in our marketing emails or by contacting us.

Use of Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website and, with your consent where required, analyse website usage and measure advertising performance.
This includes:

  • Google Analytics 4 (GA4) – to measure website traffic, usage and performance.
  • Google Ads – to measure advertising performance and conversions and, where applicable, support relevant advertising.
  • Meta Pixel (Facebook/Instagram) – to measure advertising performance and conversions and, where applicable, support relevant advertising.
  • Microsoft Clarity – to understand website interaction and usability, such as clicks, scrolling and navigation.

These technologies may process information such as IP address, device information, browsing behaviour and interactions with our website.
Non-essential analytics, advertising and tracking technologies are only activated after the required consent has been given through our cookie consent system.
You can refuse non-essential cookies and withdraw or change your consent at any time through the cookie settings available on our website.
For detailed information about the cookies and tracking technologies used on this website, their purposes and applicable retention periods, please refer to our Cookie Policy.

Sharing of Personal Information

We only share personal information where this is necessary to operate our business, fulfil orders, provide our services or comply with legal obligations.
Service providers currently used in connection with our website and online store may include:

  • WooCommerce – e-commerce functionality.
  • Mollie – payment processing.
  • Sendcloud – shipping and delivery services.
  • Google – website analytics, advertising and conversion measurement.
  • Microsoft – website interaction and usability analytics.
  • Meta (Facebook/Instagram) – advertising and conversion measurement.

Depending on the service and processing activity, these parties may act as a processor, independent controller or joint controller under applicable data protection law.
They may only receive the personal data necessary for the relevant service and are required to process personal data in accordance with applicable privacy and data protection requirements.
We may also disclose personal information where required by law, regulation, court order or competent authority, or where reasonably necessary to establish, exercise or defend legal claims.

International Data Transfers

Some of our service providers may process personal data outside the European Economic Area (EEA).
Where personal data is transferred outside the EEA, we use or rely on appropriate transfer mechanisms and safeguards as required by applicable data protection law.
These may include an applicable adequacy decision, participation in the EU-U.S. Data Privacy Framework where applicable, or approved Standard Contractual Clauses (SCCs) and any supplementary safeguards required in the circumstances.

Minors

Our website and online store are not specifically directed at children.
We do not knowingly collect personal information from children where parental or guardian consent would be required under applicable law.
If you believe that a child has provided us with personal information unlawfully, please contact us so that we can take appropriate action.

Your Rights under the GDPR

If the GDPR applies to the processing of your personal data, you may have the following rights:

  • Access – Request information about and a copy of the personal data we hold about you.
  • Correction – Request correction of inaccurate or incomplete personal data.
  • Erasure – Request deletion of your personal data where the legal requirements are met.
  • Restriction – Request restriction of processing in certain circumstances.
  • Portability – Receive certain personal data in a structured, commonly used and machine-readable format where applicable.
  • Objection – Object to processing based on legitimate interests and to processing for direct marketing.
  • Withdraw consent – Withdraw your consent at any time where processing is based on consent.

Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
These rights are not absolute and may be subject to exceptions under applicable law.
To exercise your rights, please contact us using the contact details provided on this website.
We may request additional information where reasonably necessary to verify your identity before processing a request.

Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including applicable legal, accounting and administrative requirements.
Examples include:

  • Order and financial administration: retained in accordance with applicable Dutch tax and accounting retention requirements, generally up to 7 years where required.
  • Customer service and correspondence: retained for as long as reasonably necessary to handle your request, maintain appropriate business records and establish or defend legal claims where necessary.
  • Newsletter subscriptions: retained until you unsubscribe or withdraw your consent, subject to any limited retention necessary to record your opt-out.
  • Cookie and analytics information: retained in accordance with our Cookie Policy, consent settings and the applicable settings of the relevant service.

Where personal data is no longer required, it will be deleted or anonymised in accordance with our retention practices.

Data Security

We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.
These measures include appropriate access controls, secure connections and security measures relating to the systems and service providers used by Elemntz B.V.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or privacy practices.
The most current version will always be available on this page. The date at the top of this Privacy Policy indicates when it was last updated.

Complaints

If you believe that we have not handled your personal data correctly, please contact us so that we have the opportunity to address your concerns.
You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or, where applicable, another competent supervisory authority.
Autoriteit Persoonsgegevens

ELEMNTZ
Things Worth Keeping.